We’re Here to Help.
Questions about your benefits? Need assistance with your account? Interested in partnering with Peak One? You’ve come to the right place.
At Peak One Administration, we believe great service starts with real people who care. Whether you’re an employer, broker, or participant, our knowledgeable team is ready to answer your questions and help you find the information you need.
Choose the team below that best fits your needs. We look forward to connecting with you!
Participant Support
Spending Accounts
FSA | HSA | HRA | LSA | VEBA | Commuter Benefits
Need help with your account, claims, reimbursements, debit card, or benefit questions? Our MemberCare team is happy to assist.
Email: membercare@peakoneadmin.com
Phone: 866.315.1777
Fax: 855.495.3669
Live Phone Support: Monday–Friday, 5:00 AM–5:00 PM Pacific
Administrative Office Hours:
Monday–Thursday, 7:00 AM–4:00 PM Pacific
Friday, 7:00 AM–3:00 PM Pacific
COBRA, Direct Billing & Retiree Benefits
Whether you have questions about COBRA elections, coverage, premium payments, or your account, our benefits support team is here to help.
Email: benefits@peakoneadmin.com
Phone: 877.404.9443
Fax: 855.495.3669
Office Hours:
Monday–Thursday, 7:00 AM–4:00 PM Pacific
Friday, 7:00 AM–3:00 PM Pacific
Employer & Partner Support
Sales & New Partnerships
Let’s make benefits administration easier—together.
Looking for a benefits administration partner who combines innovative technology with personalized service? We’d love to learn more about your organization and explore how Peak One can help.
Email: sales@peakoneadmin.com
Office Hours:
Monday–Thursday, 7:00 AM–4:00 PM Pacific
Friday, 7:00 AM–3:00 PM Pacific
Client Billing
Have questions about an invoice or your organization’s billing account? Our billing team is available to help.
Email: billing@peakoneadmin.com
Phone: 208.215.2016
Fax: 855.495.3669
Office Hours:
Monday–Thursday, 7:00 AM–4:00 PM Pacific
Friday, 7:00 AM–3:00 PM Pacific
Looking for Something Specific?
You may be able to find what you need without waiting for assistance.
Access Your Benefits Account
View balances, submit claims, manage payments, and access account information securely online.
Visit Our Resource Library
Find forms, educational materials, eligible expense lists, and other helpful benefit resources.
Explore Our Benefit Solutions
Learn how Peak One helps employers simplify benefits administration.
Visit Our Office
Peak One Administration
3903 E Primrose Lane, Suite 102
Post Falls, ID 83854
Lobby Hours:
Monday–Thursday: 9:00 AM–4:00 PM Pacific
Friday: 9:00 AM–3:00 PM Pacific
Our lobby is closed on observed bank holidays.
Holiday Closures
Peak One observes the following holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day and the following Friday
- Christmas Day
When a holiday falls on Saturday, our offices generally observe it on the preceding Friday. Holidays falling on Sunday are observed on the following Monday.
We’re Glad You’re Here.
At Peak One, you’re more than an account number. You’re part of a community of employers, partners, and participants who count on us to make benefits easier.
We’re always happy to help.